Welcome to CESIRO — quality porcelain & ceramics

Terms of Service

Updated at: 2026-06-16

Terms and Conditions

General Provisions

1.1 The online store you are on is owned by the legal entity, with the relevant identification data displayed at the top of the website.

1.2 Use of the online store requires that the IT systems used by the Customer meet certain technical requirements.

1.3 The Terms and Conditions of the online store are addressed to Users, Consumer Customers and Non-Consumer Customers who use the online store or conclude Distance Contracts.

1.4 The information presented on the online store regarding the Products constitutes merely an invitation to conclude the Sales Contract within the meaning of art. 2 point 7 of Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing certain normative acts.

1.5 Acceptance of the online store's Terms and Conditions is voluntary, but necessary for the creation of the Account and/or for the purpose of placing an order by the Customer or User, representing a formality prior to the conclusion of the Distance Contract.

1.6 Browsing the online store, followed by an Order, is equivalent to the reading, understanding and express acceptance by any Customer or User of the Terms and Conditions of the online store.

1.7 "THE COMPANY" reserves the right to modify and update, at any time, the content of the online store, as well as the Terms and Conditions of use, without any prior notice. In case of divergence or misunderstanding between the Company and the Customer/User, the Terms and Conditions valid at the time the Order was placed by the Customer/User shall apply.

1.8 The Terms and Conditions of the online store concern the acquisition of Products through the online store.

1.9 The Products are delivered by the Company in quantities usual for domestic consumption. "THE COMPANY" reserves the right to establish the maximum quantity of Products it can supply to the Customer and/or User.

1.10 All information used to describe the Products available in the online store (i.e. static/dynamic images/multimedia presentations etc.) does not represent a contractual obligation on the part of the Seller, being used exclusively within the online store for presentation purposes.

1.11 In the event that payment of the Product Price is made online, the Company is not/cannot be held responsible for other additional costs borne by the Customer/User, including but not limited to currency conversion fees applied by the bank account issuing the Customer's/User's card, if the issuing currency is not in lei.

1.12 The Seller may assign and/or subcontract to a third party services related to the fulfilment of the Order, with the Customer's/User's information, without the latter's consent being required. In all cases, "THE COMPANY" shall be liable to the Customer/User for all contractual obligations assumed under the Distance Contract.

1.13 The Customer/User may interact with the Seller by telephone or via the email address displayed at the top of the website.

1.14 In the event that the online store is affected by an unusually high volume of traffic, the Company reserves the right to ask Customers/Users to manually enter captcha validation codes, in order to protect the information within the online store.

1.15 The creation of multiple Accounts, using automatically generated addresses that expire after a predefined period, in order to benefit from promotions or offers, or any fraudulent behaviour insofar as it affects the proper conduct of the Promotional Campaigns (i.e. placing Orders for a substantial amount, for the purpose of accumulating loyalty points, which are subsequently cancelled) is prohibited and will be considered an attempt at fraud. "THE COMPANY" reserves the right to suspend the Accounts thus created and to withdraw the benefits related to the Promotional Campaigns or ongoing offers, to cancel the Account without prior notice, notification, other formalities or compensation.

1.16 Any attempt at fraud or any fraud (such as, but not limited to, accessing the data of Customers and/or Users of the online store, altering the content of the online store, attempting to affect the performance of the servers serving the website, diverting the content of Product deliveries to third parties etc.) will be punished in accordance with the legal provisions in force.

1.17 The manner of presenting the offers on the Site consists in displaying the Products according to the offered price and the discounts applied, according to the quantity ordered.

1.18 The criteria used to present the Products

  • – When accessing a category or subcategory of Products, they are displayed in descending order according to the criterion of the best-selling Product ("Bestseller"). Here we mention that the user has the possibility to select the criteria in which the Products will be presented on the Site, namely: Popularity, Rating, Price: low to high, Price: high to low, Name A to Z, Name Z to A.
  • – The display of search results for a Product is shown according to the relevance of the entered text; among the criteria taken into account for determining the level of relevance are those determined by the frequency of use of the respective word on the Site, the correlation between the words entered in the Product search and those used for the name and description of the Product on the Site, the number of searches in which that word was used. We mention that these criteria are subject to permanent evaluation by the online store team, therefore there is a risk that these criteria may be replaced during promotional campaigns or on the occasion of other similar commercial events.

1.19 The method of presenting reviews and ratings

  • – Reviews represent a written evaluation by the owner of a Product purchased from the Site, "THE COMPANY" thus guaranteeing that the respective Review is sent by a customer who purchased the respective Product. The placed Review shall include the description of his own experience, in light of his ability to make qualitative comments and to say whether or not the Product complies with the specifications mentioned in the product description page; the information entered may be both positive and negative, and shall refer to the characteristics and manner of use of the respective product. When registering a Review on the Site, the User may grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited licence and may grant the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.

– In the case of each review, the User undertakes to comply with the following rules:

  • refers only to the characteristics and/or manner of use of the Product or to information related to how the Order is carried out;
  • to use appropriate, non-offensive language, without terms that could offend or affect any other User or Visitor of the Site;
  • to ensure that the information entered is realistic, correct, non-misleading and in accordance with applicable laws, thereby respecting the rights of other parties, copyright, trademark, licence or other property, publicity or confidentiality rights;
  • to use this facility only to communicate or obtain additional details about a certain product on the Site without referring to other companies that promote the sale and purchase of products or services;
  • not to provide or request, in any way and to any extent, personal data (contact details, information about the delivery or home address, telephone numbers, email addresses, name and/or surname etc.) or any other information that could lead to the disclosure of such personal data;
  • not to enter information and/or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;
  • not to attempt to defraud the services made available by "THE COMPANY" or to enter Reviews containing advertising materials;
  • not to use the Reviews as a means of communication with the online store team; for this purpose, the contact details entered on the Site shall be used.

– When a review is flagged by a user or buyer as having inappropriate content, this content is carefully reviewed by "THE COMPANY" to determine whether it violates the Terms and Conditions of the site. The texts, photographs or videos entered are removed from the Site only after their examination by "THE COMPANY".

Definitions

The definitions below shall apply to the following terms when used herein, unless the context requires otherwise:

Promotional Campaigns

The particular conditions for the sale of the Products displayed within the online store, governed by the related regulations, in compliance with the Applicable Legislation (i.e. reduction of the Price or of the delivery costs, within the limits of available stocks etc.);

Technical Requirements

Minimum technical requirements that must be met in order to use the online store, namely a computer, laptop or other multimedia device with Internet access.

Customer

Any natural person who is at least 18 years old or legal entity who visits the online store and/or places an Order;

Order

An electronic document that acts as a form of communication between the Seller and the Customer, by which the Customer expresses his intention to conclude a Distance Contract, using means of distance communication, while specifying the Products he offers to purchase from the Seller and providing the data necessary for the conclusion and execution of the Distance Contract;

Commercial Communications

The electronic "newsletter" service that allows Customers to periodically receive information from the Seller, in particular about the Promotional Campaigns and the Products offered for sale within the online store, at the email address or telephone number that the Customer provided in the process of creating the Account;

Account

The electronic service made available to the Customer by the online store, identified by the email address (Login) and Password, entered by the Customer, resources collected by the Seller's IT system and which allow the Customer to use additional functionalities/services (i.e. viewing orders, tax invoices etc.);

Distance Contract

A sale-purchase contract concluded at a distance, without the simultaneous physical presence of the Seller and the Customer, materialised in the order confirmed and accepted by the Seller, by email, and through which the Seller agrees to sell and deliver the Products, and the Customer agrees to purchase, receive and pay for these Products, in accordance with the principles established by the Terms and Conditions of the online store;

Content

Elements of text, graphics or multimedia, such as, but not limited to, information about Products and including images and descriptions thereof, promotional videos, where applicable, descriptions and images of persons, scripts, software, trademarks, which are posted and distributed in the online store by the Seller, being the property of the Seller or of its suppliers;

Shopping Cart

The service that the Seller offers to each Customer of the online store and which allows the placing of the Order for one or more Products, the entry of discount codes that facilitate the reduction of the Price under the conditions of certain Promotional Campaigns, the viewing of the Price of each Product separately and of all Products together, of the possible costs related to the delivery of the Products and the estimated date of their delivery. The Shopping Cart collects the offers submitted by the Customer or User for the conclusion of the Distance Contract. Through an Order, the Customer can add several Products to the Shopping Cart with a view to concluding the Distance Contract;

Courier

Any person of public or private law who provides express courier services;

ro

The online store consisting of the e-commerce platform and which allows the placing of Orders by the Customer, as well as the provision of services made available by the Seller. The online store is owned, operated and administered by the Seller, being made up of a set of linked internet pages, which can be accessed both through a web browser.

Favourites

The section of the Account that allows the Customer to create Lists of Products that he wishes to monitor for a possible purchase;

Applicable Legislation

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation); Directive (680/2016) on data protection in the field of police and justice, adopted on 5 May 2016, applicable from 6 May 2018; Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council Text with EEA relevance

Lists

The Favourites section in which the Customer can add Products that he wishes to follow for a potential purchase and which he can subsequently delete or add to the Shopping Cart;

Log in

The Customer's email address and password provided within the online store during the Account creation process;

Password

An alphanumeric string required to authorise access to the Account, which is established by the Customer during the Account creation process.

Price

The amount of money that the Seller receives in exchange for providing the Customer with the ordered Product, in accordance with the terms and conditions of the Distance Contract. The Price consists of the value of the Product, to which are added, as the case may be, the related transport and/or collection costs. The related transport and/or collection costs are detailed within the online store, before the Customer places the Order.

Product

The movable good listed on the online store, mentioned in the Order and which is the object of the Distance Contract, to be supplied by the Seller to the Customer, in exchange for payment of the Price;

Rating

The way in which the Customer expresses his degree of satisfaction in relation to a certain Product, each of which may receive a score from one star to five stars;

Terms and Conditions of the online store

This document, which defines the terms for concluding Distance Contracts through the online store, establishes the rights and obligations of the Seller and the Customer, in accordance with the provisions of the Applicable Legislation;

Transaction

The operation of collecting or refunding to the Customer the amount resulting from the sale of a Product by the online store, by using the services of the card processor agreed by the Seller or by bank transfer through payment order, regardless of the delivery method chosen by the Customer.

User

Any natural person over 18 years of age or legal entity who visits the online store and/or places an Order, without having created a Customer Account;

Working Day

One of the days from Monday to Friday inclusive, except for public holidays declared days off.

DELIVERY TERMS AND STOCKS

The Products listed on the online store, sold by "THE COMPANY" through the SITE, will contain all the necessary information regarding the stock in real time as well as the estimated delivery time for each location in Romania, in the case of an order placed at the time of displaying the offer, these products being delivered only by the couriers contracted by "THE COMPANY", and any responsibility regarding the delivery of the ordered products shall be borne by the merchant.

PAYMENT

The Products listed on the online store can be paid for through the following payment methods: online card, bank transfer and cash on delivery. For the ordered products you will receive the tax invoices related to the payments and the ordered products. If you opt for cash on delivery payment, you will pay each invoice separately at the moment the respective products are delivered to you, and the payment shall be made to the delivery courier.

WITHDRAWAL FROM THE CONTRACT CONCLUDED AT A DISTANCE (RETURN)

The right of withdrawal from a contract concluded at a distance is guaranteed by Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council Text with EEA relevance, by which the buyer has the right to withdraw from the contract within 14 calendar days. This guarantee is extended and cannot be reduced during the period mentioned above.

The exercise of the right of withdrawal from the contract is made by notifying the Seller, within 14 calendar days, by the means indicated by it in the Contact section.

In case of withdrawal, the Seller has the obligation to refund the amounts that are the object of the contract from which withdrawal was requested within the period indicated by Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council Text with EEA relevance. The Seller will return the amounts related to the return, by bank transfer, within a maximum of 14 calendar days, from the physical receipt of the return. The receipt can be tracked through the parcel tracking platforms of the courier companies contracted by the Seller. With the exception of cases in which the parcels are lost by the courier company, in which case the period for refunding the consideration to the customer is calculated from the date on which the Seller becomes aware of this aspect.

In case of withdrawal from the contract, within the indicated period of 14 days, for reasons related to the Seller, the latter shall bear the cost of returning the products. These reasons are:

– Damaged products.

– Visible manufacturing defects.

– If the characteristics of the products do not match the descriptions.

– If products other than those ordered were delivered.

In case of withdrawal from the contract, for reasons independent of the Seller's will, the customer shall bear the cost of returning the products. Some examples would be:

– Ordering the wrong products

– The shades are not the ones desired

– Considering the products, larger or smaller, without prior consultation of the characteristics.

– The product does not meet expectations

– Other reasons

ELECTRONIC SERVICES AND FUNCTIONALITIES MADE AVAILABLE TO THE CUSTOMER AND/OR USER BY THE SELLER IN THE ONLINE STORE. COMMERCIAL COMMUNICATIONS

5.1 ELECTRONIC SERVICES AND FUNCTIONALITIES MADE AVAILABLE TO THE CUSTOMER AND/OR USER BY THE SELLER IN THE ONLINE STORE

Within the online store, the Seller offers the Customer and/or User the following electronic services and functionalities:

  • creating the Account;
  • using the Shopping Cart;
  • placing Orders, as well as concluding Distance Contracts, under the conditions governed by the Terms and Conditions of the online store;
  • viewing the Content displayed within the online store;
  • transmitting Commercial Communications, based on the prior consent expressed by the Customer;
  • creating Lists, interacting with the Favourites section and using the Rating facility;
  • The Seller, in addition to Customers who already have an Account, offers free storage and the making available through the Account of the history of Orders, of the tax invoices related to the purchased Products, the possibility of updating contact, delivery and payment data, as the case may be etc.

Use of the Account is possible after the Customer completes the following steps:

  • completing the registration form, understanding and accepting the provisions of the Terms and Conditions of the online store;
  • pressing the "Create account" button or connecting through the Customer's Facebook or Google account.
  1. The Shopping Cart is offered free of charge, is singular in nature and ends at the moment the Order is placed through it or when the Customer/User does not finalise the Order through it, and the Shopping Cart saves the information selected by the Customer even after the end of the browser session, including disconnection, but without reserving the Products.
  2. The Customer and/or User have the following obligations regarding the use of the electronic services and functionalities made available by the Seller within the online store or through the Application:
  • to provide truthful data when placing an Order or in the registration forms when creating the Account;
  • to update the data they provided to the Seller at the time of placing the Order and concluding the Distance Contract, in particular for the correct use of the electronic services and functionalities offered by the online store. The Customer/User has the possibility to modify at any time the data entered during the creation of the Account or the placing of the Order, using all the options available in the Account section or the placing of the Order;
  • to use the electronic services and functionalities made available by the Seller so as not to interfere with the operation of the online store;
  • to use the services and functionalities made available by the Seller in accordance with the legislation in force and with the Terms and Conditions of the online store;
  • to pay on time the Price and other costs associated with the delivery of the Products, as the case may be;
  • to receive the ordered Products on time using the delivery method and cash on delivery payment;
  • not to carry out IT activities or any other activities aimed at obtaining information that is not intended for the Customer and/or User, including data of other Customers or that interfere with the principles or technical aspects of the operation of the online store and the making of the payment of the Price of the Products, or the unauthorised modification of the Content provided by the Seller, in particular that provided within the online store, regarding the Prices or the description of the Products;
  1. Complaints related to the provision of electronic services within the online store can be submitted in electronic format by email to the email address displayed at the top of the website.
  2. It is recommended that the Customer/User specify the following aspects in the complaint:
  • the nature and circumstances related to the object of the complaint, in particular, the type of irregularity and the date on which it occurred;
  • the request of the Customer or the User;
  • the contact details of the applicant.
  1. The requirements listed above are only a model and do not influence the effectiveness of the complaints submitted if the recommended model is omitted, but this information can facilitate the rapid examination of the complaint by the Seller.
  2. The Seller may resolve the complaint immediately, but no later than 30 calendar days from the date of confirmation of receipt of the complaint made by the Customer/User.
  3. COMMERCIAL COMMUNICATIONS

The Customer may change at any time his option regarding the consent given to the Seller for Commercial Communications containing general and thematic information about the Products offered within the online store, including about offers or promotions, as follows:

The messages received by the Customer/User from the Seller, by SMS or email, regarding the state of the relationship between the Seller and the Customer/User (i.e. confirmation of account creation, confirmation of placing the Order, delivery notification) are not considered Commercial Communications, within the meaning of the Applicable Legislation (Product communications, communication security incidents etc.).

PROCESSING OF PERSONAL DATA

"THE COMPANY" collects and processes personal data within the online store according to the Personal Data Processing Policy of the online store.

Consent to receive the Commercial Communication is expressed by the Customer and/or User according to the Personal Data Processing Policy, available within the online store. Details regarding the processing of data for the purpose of sending Commercial Communications about Products, including the unsubscribe conditions, can be found in the Personal Data Processing Policy displayed in the online store.

REGISTRATION OF A CUSTOMER ACCOUNT. PLACING AN ORDER. CONCLUSION OF THE DISTANCE CONTRACT

8.1. Registration of a customer account

To create an account on the online store, the potential customer is obliged to use a valid email address and to follow the steps described on the Create Account page, available in the online store.

Account registration requires repeating the password twice in order to detect and correct typing errors.

The Customer obtains access to the Account by means of the Login and Password, as well as by connecting through his Facebook or Google account. The Customer logs into his Account after registering on the online store. The Account allows the storage of information related to the address provided by the Customer for the ordered Products, the status and history of Orders, the tax invoices issued by the Seller, as well as access to other services provided by the Company.

The Customer is obliged to keep the Password in full confidentiality, not to disclose it to third parties and understands that if he entrusts the Account Password to someone, that person will have access to his personal data, and "THE COMPANY" will thus be exempted from any liability arising from an unauthorised use of the Account.

The Seller allows the Customer to change his Password at any time.

"THE COMPANY" may refuse the request to register an Account in situations where the Company's Technical Department finds that, in the process of creating the Account, information not in accordance with reality was used.

The Customer has the possibility, at any time and without reason, to delete the Account (cancellation of the Account), either directly from the Account or by sending a request to the email address displayed at the top of the website.

Creating an account is not necessary in order to place an Order within the online store, this also being able to be done by a User.

8.2. Placing the Order

8.2.1 General aspects

The Seller offers the possibility of placing the Order for Products in the following way: by accessing the online store;

The Products purchased through the online store are intended exclusively for the personal use of the Customer and/or User.

The online store cannot be held responsible for information entered erroneously by the Customer and/or User, which may result in delays or impossibility of delivery. Likewise, in this case, "THE COMPANY" cannot be held responsible for any damages suffered by the Customer and/or User as a result of the delay in the delivery of the Order.

The online store may refuse an Order, subject to prior notice to the Customer and/or User, without any obligation between the parties and without the possibility of the Customer and/or User claiming damages, in any of the following situations:

– failure/invalidation of the Transaction;

– non-acceptance by the issuing bank of the Customer's/User's card of the Transaction, made by bank transfer;

– incomplete or incorrect data provided by the Customer and/or User;

– the activity of the Customer and/or User may cause damage to the online store;

– there are reasonable suspicions that the respective Customer/User places Orders exclusively to accumulate the benefits offered by the online store (i.e. does not honour the Orders subsequently, cancelling them or not paying the Price of the Products);

– there are reasonable suspicions regarding a possible fraud on the part of the Customer or User regarding the method of payment of the Price of the Products.

Even if it has taken all measures to ensure that the information presented on the online store is accurate and correct, the Seller cannot be held responsible for the inaccuracies that may arise when the Customer and/or User fills in the forms on the site to finalise the Order. The Customer and/or User are responsible for the correctness and completeness of the information they provide in the forms available on the online store.

In certain situations and for justified reasons, "THE COMPANY" reserves the right to modify the quantity of Products in the Order. In these situations, Customers/Users will be notified by email, and "THE COMPANY" will return the amount paid by the Customer or User, if the value of the Products was previously paid by the Customer or User.

In the situation where a Product ordered by the Customer/User can no longer be delivered/supplied by the Seller, we undertake to inform the Customer/User about this fact, either by telephone or by email, and in the event that the Customer/User has paid the value of the Product prior to this information, to return the value of the Product to the bank account indicated by the Customer, within a maximum of 14 days from the date on which the Company became aware of this fact or from the date on which the Customer/User expressed his express intention to withdraw from the Distance Contract.

The Seller reserves the right to establish a minimum value threshold for the Order, for which the delivery of the Product/Products is free.

"THE COMPANY" reserves the right to cancel Orders for Products that are displayed on the online store as a result of technical errors or that, due to technical errors, present manifestly erroneous/derisory prices for Products.

The online store will notify the Customer/User by email regarding the status of the Order (i.e. initiation and pickup of the Order, sending and pickup of the parcel etc.).

Due to the very short Order processing time, it is impossible to make changes to Orders already placed. Cancellation of the Order can be made within a maximum of one hour from its placement.

By placing the Order, the Customer and/or User certifies that he has reached the age of 18.

8.2.2. Placing the Order

a) The availability of a Product will be displayed on the online store as follows:

"in stock" – the stock of the online store comprises more than one piece of the respective Product;

"out of stock" – the Product is no longer available in the stock of the online store;

  1. b) Within the online store, the Customer/User places the Order in the following way:
  2. c) The Customer adds the selected Product/Products to the Shopping Cart and then goes to the Order Form;
  3. d) The Customer confirms in the Order Form the conformity of the data necessary for the conclusion and execution of the object of the Distance Contract. The User must complete the individual Order form with his data, necessary for the conclusion and execution of the object of the Distance Contract. In any situation, the transmission by the Customer/User of outdated/incorrect data may lead to the impossibility of carrying out the object of the Distance Contract. In the Order Form it is necessary to specify the following data of the Customer/User: first name and surname, address (street, house/apartment number, postal code, locality, country), email address, contact telephone number, as well as the data related to the Distance Contract, namely the Product/Products, the quantity of the Product/Products, in case of availability, the model, colour and size of the Product, the place and method of delivery of the Product/Products, the chosen payment method. In the case of non-consumer Customers, it is also necessary to provide the complete data of the legal entity (i.e. the registration number in the Trade Register, the unique registration code, the address of the registered office);
  4. e) The Customer/User chooses one of the delivery methods made available by the Seller, as well as the method of payment of the Price and any costs generated by the delivery of the Product/Products;
  5. f) The Customer transmits the Order to the Seller, submitting the offer to purchase the Product, through the functionality made available by the online store for this purpose (i.e. the "Place Order" button). When placing the Order by the Customer/User, it is necessary to accept the Terms and Conditions of the online store;
  6. g) During the placing of the Order, until pressing the "Place Order" button, the Customer/User has the possibility to review the Shopping Cart, in the sense of adding/removing Products or modifying their quantity, modifying the billing and delivery addresses, as well as the delivery and payment method
  7. h) Depending on the chosen payment method, the Customer/User may be redirected to a page of an external supplier, which provides payment services for the purpose of paying the Price.
  8. i) The Seller, in response to the Order placed by the Customer/User, will transmit to the Customer/User an automatic message at the email address provided by the Customer/User, by which it will confirm receipt of the Order and the start of verifying product availability. In the event that payment for the ordered Product/Products was made online, the automatic message will be transmitted to the Customer/User only after the online store has received confirmation of the Transaction from the payment processor.
  9. j) In the event that the Seller, due to the unavailability of the Product, established as a result of verifying the Order placed by the Customer/User, cannot honour it with regard to the ordered Product/all ordered Products, the Customer/User has the right to cancel the entire Order (with regard to all offers). The cancellation of the Order by the Customer/User exonerates the Seller from the obligation to fulfil it;
  10. k) The Order receives a number and all the purchase offers regarding the Products listed in the Order will be processed in parallel.
  11. l) By finalising the Order, the Customer/User expressly declares that he agrees that a representative of the online store may contact him by any available means (i.e. email/telephone) to confirm the Order.

8.2.3 Conclusion of the Distance Contract

  1. a) The Distance Contract is considered concluded at the moment when the Seller confirms by email the placing of the Order by the Customer/User and the availability of the Product/Products, by accepting his offer regarding the purchase of the Product/Products mentioned in the Order.
  2. b) The Distance Contract names in particular the Product, its main characteristics, the Price, the transport costs and other relevant conditions, its content being completed with the Terms and Conditions of the online store.
  3. c) The Seller endeavours to ensure the availability of all Products and to carry out the object of the Distance Contract. In the event that the delivery of the Products is not possible for reasons independent of the online store, the Customer/User has the right to terminate the Distance Contract and the return of all amounts paid, as the case may be. The Customer/User cannot claim payment of moral damages.
  4. METHODS AND TERMS OF PAYMENT FOR PRODUCTS PURCHASED IN THE ONLINE STORE. Invoicing

9.1. Methods and Conditions of Payment for the Products Purchased within the online store

The Seller makes available to the Customer/User, in principle, the following payment methods:

9.1.1 General provisions

– cash, in the cash-on-delivery system, the Price being paid directly to the Courier upon receipt of the parcel related to the Order placed by the Customer/User; In the case of orders registered with the cash payment method in the cash-on-delivery system, a unique order processing cost of 3 Lei is added, a cost that will be highlighted separately in the shopping cart and on the tax invoice. The processing cost of orders registered with the cash payment method in the cash-on-delivery system is independent of the cost associated with the delivery of the products, which takes into account the final value of the order, not being taken into account.

– payment with payment cards through authorised services within the online store.

  1. a) The current payment methods are specified within the online store in the Shopping Cart, "Payment details" section
  2. b) In the event that the Customer/User chooses to pay cash on delivery upon receipt/pickup of the parcel, he is obliged to make the payment upon receipt/pickup of the parcel, otherwise it will not be delivered by the Courier/employee of the Company from the pickup point. Refusal to receive the parcel leads to the termination of the Distance Contract and exempts the Seller from the obligation of a new delivery of the respective Product.
  3. c) The payment card data of the Customer/User will not be accessible to the online store, nor will it be stored by the Company or by the payment processor integrated into the online store, but only by the Transaction authorisation Institution or by another entity authorised to provide data storage services for the identification of the card used by the Customer/User for finalising the Transaction, about whose identity the Customer/User will be informed, before entering the data.
  4. d) Within the online store, the entity authorised to provide payment processing services is Stripe Inc., a company established and operating in accordance with Irish legislation, with its registered office located in Dublin, Ireland.
  5. e) For reasons of Transaction security, the Customer/User is advised not to remain logged in on the online store and not to set the automatic authentication option on mobile devices. Disclosure of the password to the Account is not permitted and it is recommended to use a password with a strong security character (e.g. to contain at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).

9.2. Invoicing

  1. a) The Price, the payment method and the payment term are specified in the Order. The Seller will issue the Customer a tax invoice for the Products delivered according to the Order, the obligation of the Customer/User being to specify correctly and completely all the information necessary for the Seller to issue the tax invoice, in accordance with the legislation in force.
  2. b) By sending the Order, the Customer/User expresses his consent to receive the tax invoices in electronic format, by adding them to the Customer's Account through the online store or by electronic mail, at the email address mentioned by the Customer/User.
  3. c) The tax invoices issued by the Seller for the Products related to Orders that will be delivered by courier will be sent to the Customer/User by email. The invoices related to the Product/Products that have not been picked up by the Customer/User will be cancelled by the Seller at the moment the Product/Products are returned by the Courier.
  4. TRANSPORT METHODS AND COSTS. DELIVERY TERMS AND CONDITIONS.

10.1. Transport methods and costs

10.1.1. Transport methods

– Delivery of the Products is available throughout the country.

– The Seller offers the Customer/User the following methods of delivery of the Product/Products:

  • delivery by courier,
  • delivery by courier with cash on delivery;

– The Products can be delivered by Courier, to the address specified by the Customer/User in the Order.

10.2. Delivery terms and conditions. Receipt of Products

10.2.1 Delivery conditions

  1. a) The total waiting time for the delivery of the Product to the Customer/User (delivery date) consists of the time of preparation of the Order for shipment by the Seller and the moment of delivery of the Product by the Courier.
  2. b) The estimated delivery date may vary depending on the Product and/or the chosen delivery method and is communicated in the order registration email.
  3. c) For all categories of Products, the maximum delivery term is 30 calendar days from the date of conclusion of the Distance Contract.
  4. d) Given the large number of Orders that can be registered during the Promotional Campaigns carried out by the Seller, there is the possibility that the delivery term of the Products estimated on the online store at the time of viewing the Product/placing the Order may undergo changes. The Company will undertake all necessary actions for the delivery of the ordered Products within 30 calendar days from the conclusion of the Distance Contract.
  5. e) In the event that the Products have not been delivered within the indicated term, the Customer/User may request delivery within an additional period of 5 Working Days. In the event that the Products are not delivered even within the additional term, the Customer/User may request the termination of the Distance Contract.
  6. f) In the event that the Products are unavailable (including if the Price or some characteristics of the Products have undergone changes, after the Company has confirmed the Order, the Seller will inform the Customer/User about the unavailability, and the amounts he has paid will be refunded to the Customer/User within 14 calendar days from the date of the respective notification, in the event that the Customer/User paid them in advance, and "THE COMPANY" will deliver the Products according to the Order thus modified by the Customer/User.

10.2.2. Delivery terms

– The Customer/User will be contacted by telephone by the Courier in advance in order to obtain confirmation of his presence at the address chosen for the delivery of the Order.

– The Customer/User undertakes to be present at the indicated delivery address, within the time interval in which the Courier notifies him that he is delivering the Order, otherwise he will bear the transport fee related to a possible new delivery. The time interval in which the Order is delivered can only be modified with the agreement of the Courier.

– In the event that the Customer/User cannot receive the Order in person, the Order will be left at the specified address only to a person over 18 years of age and only in the case of prior communication to the Courier of the Order number.

– No request for delivery of the order will be honoured if the Customer/User does not meet the above conditions.

– In the case of delivery at the Customer's/User's workplace, in the event that the Courier cannot have access to the premises of the respective building, the Customer/User must ensure that he can receive the Order.

– Delivery is considered to be fulfilled by "THE COMPANY" at the moment of handing over the Ordered Products to the Customer/User.

10.3. Complaints about products

  1. a) The images of the Products on the online store are only illustrative and do not constitute a binding presentation of the property of the Product (i.e. the packaging may differ, depending on the modifications made).
  2. b) The Seller is obliged to deliver to the Customer/User Products without defects and which are in accordance with the Distance Contract.
  3. c) Products are considered to be in conformity with the Distance Contract, if:

– They correspond to the description made by the Seller within the online store;

– They correspond to the purposes for which products of the same type are normally used.

  1. d) They present normal quality and performance parameters, which the Customer/User can reasonably expect, given the nature of the Product, statements of the Product regarding its concrete characteristics made through advertising or by inscription on the Product label.
  2. e) In the event that the Products present a defect upon delivery, the parties to the Distance Contract may agree on a compensation that the Seller should grant the Customer/User or on their replacement.
  3. f) The complaint may be submitted by the Customer/User by email to the email address displayed at the top of the website. In order to facilitate a better understanding of the problems that the Customer/User raises regarding the Product and out of a desire to resolve his complaint quickly, the Company recommends that the Customer/User mention in the complaint information regarding (i) the circumstances in which the object of the complaint occurs, more precisely the type of defect in the Product and the date of its discovery; (ii) the method chosen to bring the Product into conformity with the Distance Contract or the declaration regarding the reduction of the Price or the withdrawal from the Distance Contract, as well as (iii) the contact details of the petitioner.
  4. g) In the event that the sold Product presents a defect, the Customer/User has the right to request the replacement of the Product with one without defects, in the form of product replacement. In the event that the replacement of the Product or the removal of its defect is impossible for the Seller, the Customer/User may request a reduction of the Price of the Product or, in the event that the defect is substantial, may withdraw from the Distance Contract.
  5. h) Insofar as the complaint made by the Customer/User is justified, the Seller has the following obligations:

– if the replacement of the Product is possible, the replacement of the defective Product with one without defects, without creating unjustified inconvenience to the Customer/User, in accordance with the provisions of the Applicable Legislation and at its expense. The replacement will be made within a reasonable period of time established by mutual agreement between the Seller and the Customer/User;

– in the event that the replacement of the Product is not possible, to refund to the Customer/User the Price, partially or in full, depending on the request of the Customer/User, within 14 calendar days from the date on which the Seller is notified of this by the Customer/User. For refunding the Price and finalising the Transaction, the Company will return the respective amount to the bank account in lei, made available by the Customer/User, with the exception of Revolut cards.

  1. i) The Seller will respond to the Customer's/User's complaint request, within a maximum of 10 Working Days from the date of its receipt. The Company will inform the Customer/User about the evolution of the complaint, in particular about its receipt, acceptance or rejection, by email/telephone.
  2. j) The duration of resolving the complaint, including the removal of the Product's defects, usually lasts up to 30 calendar days, but it is necessary for the Customer/User to provide the necessary assistance in order to comply with the respective term.
  3. INTELLECTUAL PROPERTY
  4. a) The exclusive rights to the Content made available/displayed through the online store by the Seller or its contractors, in particular copyright, the name and logo of the online store (trademark), its graphic elements, as well as the rights to databases are subject to legal protection and are the property of the Seller or of its contractual suppliers/partners. The Customer/User has the right to use the above Content, but only for personal use and exclusively for the correct use of the online store.
  5. b) "THE COMPANY" may offer the Customer/User, at his express request, through an agreement, the right to use, in a described form, certain content of the online store. This agreement applies strictly to the defined Content/Contents, for a period established in the agreement and only to the person/persons who have been permitted to use this Content, without being able to use other Content of the online store platform.
  6. DISCLAIMER
  7. a) "THE COMPANY" does not guarantee that the online store, the servers on which it is hosted or the emails sent by the online store are free of viruses or other potentially harmful computer components, that they do not contain errors, omissions, defects, delays or interruptions in operation or transmission, line failures or any other factors with a similar disruptive effect. The Customer/User uses the online store platform at his own risk, the Company being exonerated from any liability for any direct or indirect damages caused by the use or access/visit of the online store or as a result of the use of information on the online store. "THE COMPANY" is not responsible for the errors or omissions that may appear in the elaboration or presentation of the materials on the site.
  8. b) Any links to other sites are provided only for the purpose of increasing the accessibility of information, and the online store does not assume any responsibility or liability for the content of these sites, for the products or services promoted or sold through these sites.
  9. c) "THE COMPANY" is not responsible for any loss, costs, lawsuits, claims, expenses or other liabilities, if they are caused directly by non-compliance with the Terms and Conditions of the online store.
  10. d) The Company is not liable for the damages produced as a result of the malfunction of the online store platform, as well as for those resulting from the impossibility of accessing certain links published on the online store platform.
  11. e) In each case concerning the establishment of the liability of the Seller, its employees, authorised representatives and/or plenipotentiaries, the liability towards the Consumer, regardless of its legal basis, is limited to the value of the Price of the Distance Contract.
  12. FORCE MAJEURE
  13. a) Neither party to the distance contract is responsible for the non-performance on time – total or partial – of any obligation falling under the distance contract, if the non-performance of the respective obligation was caused by force majeure. Within the meaning of this article, force majeure represents an event independent of the will of the parties, unforeseeable and insurmountable, which is not due to their intention or fault, occurring after the entry into force of the Distance Contract and which prevents the contracting parties from executing, in whole or in part, the assumed obligations. Armed conflicts, social movements, fires, floods or any other calamities or natural restrictions arising as a result of a quarantine or an embargo are considered such events, the enumeration not having a limitative character, but an enunciative one. Labour conflicts do not constitute force majeure. An event similar to the above which, without creating an impossibility of execution, makes extremely costly the execution of the obligations of any of the parties, is not considered a case of force majeure.
  14. b) The party invoking the force majeure event is obliged to notify the other party within 5 calendar days from the date of occurrence of the event and to provide the necessary evidence in this respect within this term. Also, the party that invoked force majeure is obliged to inform the other party about the cessation of the case of force majeure. In the situation where the notification is not made, the party invoking the occurrence of the force majeure event will be liable for all the damages produced as a result of the omission of the notification regarding the occurrence/cessation of the case of force majeure.
  15. c) In the event that, within 15 (fifteen) days from the date of its occurrence, the respective force majeure event does not cease, each party to the Distance Contract will have the right to notify the other party of the full termination of the Distance Contract, without either party being able to claim damages from the other.
  16. APPLICABLE LAW. SETTLEMENT OF DISPUTES

14.1. Applicable law

The distance contract will be governed and interpreted in accordance with the applicable law.

14.2. Settlement of disputes

  1. a) The parties to the distance contract will make every effort to amicably resolve any dispute arising from the conclusion and execution of the distance contract.
  2. b) In the event that this is not possible, the dispute will be submitted for resolution to the competent courts of law, without thereby limiting the right of the Consumer to resort to the alternative method of dispute resolution, by accessing the portals http://ec.europa.eu/consumers/odr/.
  3. FINAL PROVISIONS

15.1. General aspects

  1. a) The nullity of any clause in the Terms and Conditions of the online store, partial or complete, will not affect the validity of the other clauses or parts of clauses in the Terms and Conditions of the online store. The inoperative or unmentioned clause will be replaced with a corresponding clause which, to the extent legally acceptable, comes closest to what was intended or, following the conception and expression of the Terms and Conditions of the online store, what is intended is obtained following the approval of the missing or inoperative clause.
  2. b) The provisions of the Terms and Conditions of the online store are supplemented by the provisions of the Applicable Legislation.
  3. c) The Distance Contract is concluded in the Romanian language. Confirmation to the Customer/User of the provisions of the concluded Distance Contract is made by sending an email to the Customer/User confirming the registration of the placed Order.

The content of the Terms and Conditions of the online store is available free of charge to Customers/Users under the Terms and Conditions section.

17.2 Provisions for Legal Entities/Users

  1. a) This point in the Terms and Conditions of the online store and the provisions contained in this point refer only to Customers/Users who do not have the status of Consumer.
  2. b) The Seller has the right to terminate the Distance Contract concluded with a non-consumer Customer/User within 14 calendar days from the date of conclusion. The termination of the Distance Contract in this case can be made without presenting the reasons and does not offer grounds for the Customer/User to have claims against the Seller.
  3. c) In the case of non-consumer Customers/Users, the Seller has the right to limit the available payment methods, including may request advance payment, in full or in part, regardless of the payment method chosen by the Customer/User or the provisions of the distance contract.
  4. d) When the Seller hands over the Product to the Courier, the Non-Consumer Customer/User assumes the benefits and responsibilities associated with the Product, as well as the risk of accidental loss or damage to the Product. The Seller in this case is not responsible for the loss, diminution or damage of the Product occurring from the moment of its pickup for transport until its handover to the Customer/User or for delays due to transport.
  5. e) Neither the Seller, nor its employees, authorised representatives and agents are liable towards the Customer/User, its subcontractors, employees, authorised representatives and/or agents for any kind of damages, direct or indirect, except where the damage was caused intentionally by it.
  6. f) In each case concerning the establishment of the liability of the Seller, its employees, authorised representatives and/or plenipotentiaries, the liability towards the non-consumer Customer/User, regardless of its legal basis, is limited to the value of the Price of the Distance Contract.
  7. g) All disputes arising between the Seller and the non-consumer Customer/User will be submitted to a competent court.