Complaints (SAL/SOL)
Any complaint must be addressed to the Customer Relations Department, through the contact form provided on the website in the Customer Support section or at the telephone number displayed at the top of the site (standard rate on any network), callable from any network, within the country and abroad (standard rate).
What happens after a complaint is filed?
- The resolution process begins:
- we register your complaint and you will receive a registration number.
- We investigate and:
- we maintain confidentiality, in accordance with the law;
- we treat each complaint with integrity and respect;
- we investigate the issue thoroughly and objectively;
- we acknowledge when we make a mistake and promptly implement the measures necessary to remedy it.
- We get back to you:
- with the response containing the result of the investigation, the company's official position, its reasoning, the appropriate solution and the actions to be taken;
- in the event that the response is negative, it will be justified.