Frequently Asked Questions

Frequently asked questions – CESIRO SA

Frequently asked questions

How can I cancel an order?

To cancel an order, you can contact our agents in the sales department at the telephone number displayed at the top of the website or you can request this at the e-mail address displayed in the same place (Customer Service), in both cases providing the name under which the order was placed or the order number and, optionally, the reason for the cancellation.

One or more products in my order arrived broken. What can I do?

All products in our range benefit from a 100% Guarantee; if any of the products is broken, we will replace it free of charge. Send us an email at the email address or call us right now using the contact details displayed at the top of the website.

Do I receive advice when purchasing a product?

You can benefit from advice from our specialists present in the showroom or you can send an e-mail to the email address displayed at the top of the website (Customer Service).

How can I become an affiliate?

To become an affiliate, follow the link https://cesiro.eva-contab.ro/affiliate-area/

How can I change my contact and delivery details?

The contact and delivery details can be changed directly by each customer.
All you have to do is log in to your account and then you will have access to all the details filled in initially when the account was created

How do I use a discount coupon?

The discount coupon can be used when finalising the order. In the upper left part you are asked whether “Do you have a coupon?”.

To apply the coupon you must click on “Click here to enter your code”. A new section will open with a field for entering the discount code and a button next to it to apply the coupon to the order.

I requested an invoice to be issued to a legal entity, but I entered the billing details incorrectly. What can be done?

The invoice with the incorrect details must be reversed (storno) and a new tax invoice must be issued, with the correct details. The reversal and the issuing of a new tax invoice can only be carried out during the same fiscal month and only for invoices with a value greater than 500 lei (including VAT). If both conditions are met, contact the Assistance Service through any of the contact methods mentioned, with the number of the order for which you are requesting the new invoice and with the new billing details.

Free shipping appears when I finalise my order. What is the difference between free delivery and courier delivery?

The free shipping option only appears when you have ordered for a minimum of 500 lei. For orders with a value of less than 500 lei, a shipping fee is charged. For orders with a value greater than or equal to 500 lei, shipping is free.